One thing that you shouldn’t tolerate at all is non-responsiveness. On the Internet, the unsaid rule is that any professional email must be replied to within 24 hours, or sooner if your agreement is to that effect. If you are in the same time zone, there’s no reason to wait for 24 hours either. If you don’t get your reply within that time, you might as well begin looking somewhere else.
Another thing that is of utmost importance is quality. Even if your outsourcing professional has been providing you good work, do keep checking on it often. Remember that you are not seeing these people. Some of them might pass on their work to cheaper people and work as middlepersons. When that happens, quality definitely goes down.
If you are outsourcing your work, make it a point to outsource it directly to the person who will execute the job and not to a middleperson.
Avoid companies unless absolutely necessary. For home businesses, individuals are the best outsourcing professionals. However, if you are a large company and looking for something like a telemarketing agency, then, of course, you need a team of people whom you can outsource your job to.
The two major problems that can happen even after you have selected your professional carefully are non-responsiveness and deterioration of quality. Do not tolerate these problems, or your business will suffer.
Earlier we spoke about keeping a friendly rapport with your professionals. This is fine but only till the time they are providing you consistent good work. If the professional aspect of the relationship begins to wither, you need to tighten things a bit. Let the ‘boss’ in you show when that happens.